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Warranty.

CERTIFIED EMERALD WARRANTY

Limited 30-Day Warranty
All certified Emeralds sold by EmeraldElegance.com are genuine, authentic and of consistent high quality and value. All Emeralds are individually cut and polished by master emerald cutters to bring out each emerald's natural beauty and fire, as well to maximize each stone's brilliance and color. Highly trained jewelry setters and polishers then finish each piece of fine jewelry to meet the most exacting standards of our industry. Certain selected emerald solitaires are accompanied by an Independent Lab Certificate from GIA, EGL, AGS, HRD or IGI (price tag may vary).

This warranty covers each certified emerald for defects in manufacturing and/or natural fissures that produce cracks or chips over the time in the stone only, and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. This warranty is valid only at EmeraldElegance.comä. Improper repair or warranty service performed by someone other than EmeraldElegance.comä will void this warranty. EmeraldElegance.comä DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty is valid only in the U.S. For additional information on how to obtain warranty service, please contact our customer service: Contact us

Returning Merchandise to Emeraldelegance.com

If you are not satisfied with your purchase, you can return any non-engraved item in its original condition for a refund or exchange it to Emeraldelegance.com within 10 days of delivery date for a full refund of your purchase price, minus shipping*, handling, gift packaging, or other charges. Please note that the merchandise must be undamaged and in “new and unused” condition (defined below) to be acceptable for refund or exchange. Special orders are not returnable.

Refunds will be in the original form of payment, except for wire transfers which will be refunded via company check. If the returned merchandise involves layaway, the 25% deposit is not refundable. Multiple merchandise returns exceeding five (5) of the same item or style number within a 30 calendar day period will be subject to a 20% restocking fee. The returned merchandise must be accompanied by proof of purchase and all original documentation and packaging; otherwise, the return will not be honored.

You must obtain a Return for Inspection (RFI) number from Emeraldelegance.com before returning merchandise. We will not accept any returned merchandise without an RFI number. Contact a Customer Service Specialist by calling 1-877-436-7487 to obtain an RFI number.

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. " New and unused condition" means that there are no scratches, marks, or blemishes; the security tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Return Instructions:

  • Repack the merchandise in its original packaging materials, including all paperwork. For diamonds, enclose the original copy of the matching or identifying certificates.
  • Cut out the pre-printed return shipping label from your original packing list and affix it to the outside of the box with packing tape. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United Parcel Service (UPS) or Federal Express to the address listed on the pre-printed label.
  • The RFI number must be written on the original invoice and on the pre-printed return shipping label.
Emeraldelegance.com is not responsible for merchandise that it does not actually receive or that is not returned in accordance with these terms. Please contact our Customer Service Department at 1-877-436-7487 if you have any questions or concerns.

*If you receive damaged or incorrect merchandise, contact a Customer Service Specialist no later than 2 business days after receipt at 1-877-436-7487. On a case by case basis, we will cover shipping charges up to a maximum of $50 upon our receipt of the defective or mis-delivered merchandise. If there is extensive damage to the box, refuse delivery and contact a Customer Service Specialist immediately at 1-877-436-7487

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U.S.A © 1997 - 2006 - Visa require internet retailers to diclousure the country where the credit card will be charge,
-Enhancement Disclosure - FTC Guidelines , we use only not permanent colorless oil ( cedar wood oil ) and epoxy resins ( Permasafe ). Emerald care requirements. Product listed are oiled, you can select Permasafe in any Emerald order. Un enhancement emeralds, have special prices not listed in the web site.
-Grading Scales used are only define products of this web site. This scales are based in market grading like  GIA, AGL and AGS.
-Emeralds and Specimens may be shown larger or short than actual size, visual representation could differ from Monitor and computer video card.

Find here: Natural Emeralds, Emerald Specimens, Fine Emerald Jewelry, Columbia emeralds, Colombian Emeralds, Morralla, Rough emeralds, parcels.